5 Strategies For Increasing Contact Center Performance
Running a smooth and efficient contact center can feel like the ultimate struggle, but don’t worry, you’re not alone. Providing…
Running a smooth and efficient contact center can feel like the ultimate struggle, but don’t worry, you’re not alone. Providing…
Is It Confidence or the Dunning Kruger Effect? Why Contact Center Leaders Need Help Choosing the Right Technology Episode 3…
Agent performance optimization isn’t a new challenge for CX leaders. Post-pandemic, distributed workforces operating in remote and hybrid environments, though, have…
Working with virtual teams of agents in your contact center can sometimes mean you feel disconnected from them — or…
Talking to Machines: How AI Is Shaping the Future of CX Episode 8 Vanessa Gates 00:12 Hey everyone. Welcome back…
Flexibility Isn’t Just for Yoga: Why Contact Center Agents are Demanding Remote Work Episode 7 Vanessa Gates 00:13 Hey everyone,…
Service Agent Retention: How Contact Centers Can Keep Retain Their Agents Episode 2 Vanessa Gates 0:12 Hey everyone, welcome to…
What Are You Missing? Using Sentiment Analysis to Understand All Interactions Episode 1 Vanessa Gates 00:00 Hey everyone, welcome to…
Call avoidance is a common issue in contact centers and must be dealt with to ensure a positive experience for…
“Time is money” is a phrase attributed to Benjamin Franklin, first appearing in The American Instructor, a book published in…
WEBINAR
How Is AI Shaping the Customer Services Industry?
Tuesday, May 21, 2024 at 1:00 PM EDT