It probably comes as no surprise that customers are at the center of all we do at Playvox. We love when our customers have the systems, processes, and tools they need to delight their customers. Every interaction our workforce engagement management (WEM) software enables helps agents love their job and encourages customers to love their favorite brands. From workforce management to quality management, we strive to deliver the full suite of solutions contact centers need to bring WEM into the digital era.
Our most recent G2 rankings are a reflection of the software we love to make and our customers’ dedication to providing world-class customer experiences. Playvox has been named a leader in G2’s Spring 2022 Grid Report for Contact Center Quality Assurance. Again. In fact, this makes seven consecutive quarters that Playvox has stood out in front of the QA software market. In all, we earned 30 badges in the report, breaking our previous record for all the ways Playvox was recognized.
In case you haven’t heard, the G2 Grid Report sets the industry standard for ranking products in terms of the most satisfied customers and the largest presence in the market.
In this most recent G2 Grid Report for Contact Center Quality Assurance, Playvox was named the leader in the overall report, leader in the enterprise report, and leader in the mid-market report. This cross-section of recognition demonstrates our value at nearly every size organization. What’s more, Playvox has the distinction of highest satisfaction rating among all vendors profiled in the report. We beat out some giants on this one, which makes the recognition all the sweeter.
Best of all, the G2 Grid Report reflects actual user experiences with our WEM solutions. We’re super grateful that our users gave our software high enough marks for us to earn first place in relationship, usability, and results.
We know that exceptional employee engagement produces extraordinary customer experiences. We’re energized by creating tools that help our customers unlock the full potential in every employee and every interaction.
We’re truly honored to have received such high G2 scores from Playvox users!
Download the G2 Grid Report to learn how our solutions can help you better manage the ever-changing demands of customer service.