What Should I Be Doing As A Quality Analyst In Digital Customer Service?
As a quality assurance specialist in customer service, you play a crucial role in your contact center’s success. You have…
As a quality assurance specialist in customer service, you play a crucial role in your contact center’s success. You have…
You’ve chosen to start a quality assurance program in your call center. You want to boost your customer service, enhance…
Quality assurance has the power to transform your call center’s performance and maximize customer satisfaction, but how?
Research shows Americans are more discerning about the quality of their customer experience than ever, with 89 percent admitting to…
Quality assurance. We’ve all heard the term, but how much do we know about it?
Anyone who has ever made a call to a customer service contact center has heard this recording: “This call may…
We all know them. The bad customer service examples that evoke PTSD like they happened yesterday. That time when you…
If your company is growing quickly, it’s crucial to build a sturdy foundation as you scale your customer service support…
As a contact center manager, one of the most important parts of your job is providing feedback. Regular quality feedback…
Contact center coaching is the key ingredient for improving agent performance and building an increase in overall customer satisfaction. Coaching…
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How Is AI Shaping the Customer Services Industry?
Tuesday, May 21, 2024 at 1:00 PM EDT