Workforce Management
Workforce Management Book a personalized demo with a Playvox expert What Is Workforce Management (WFM)? Workforce management (WFM) is the…
Workforce Management Book a personalized demo with a Playvox expert What Is Workforce Management (WFM)? Workforce management (WFM) is the…
Maximizing workforce management efficiency through real-time data is an often-overlooked advantage for contact centers. With real-time information, you can make…
DATASHEET Playvox Workforce Management Built from the ground up for digital-first, omnichannel contact centers and supports the workflows required today….
DATASHEET Playvox Workforce Management Capacity Planning Plan for long-term capacity needs with ease to deliver exceptional customer experience. Leverage historical…
Customer experience leaders are more challenged than ever. They are under constant pressure to reduce operational overhead costs, lower recruiting,…
SUNNYVALE, Calif. — Nov. 21, 2022 — Playvox, the leading provider of Workforce Engagement management (WEM) solutions for the digital-first and…
“Time is money” is a phrase attributed to Benjamin Franklin, first appearing in The American Instructor, a book published in…
“The best-laid plans of mice and men often go awry.” – Robert Burns As a contact center leader, you’ve done…
During my time as a workforce management (WFM) professional, I have implemented WFM systems into several departments within multiple companies….
Workforce Management: Essentials for the Modern Contact Center Is it time for your contact center to ditch the spreadsheets for…
WEBINAR
How Is AI Shaping the Customer Services Industry?
Tuesday, May 21, 2024 at 1:00 PM EDT