3 No-Fail Remote Workforce Training Techniques Top Contact Centers Use
Contact centers succeed or fail on agent performance. Today’s top-performing contact center leaders know remote workforce training and agent engagement…
The Contact Center Conflict: Remote Work vs. Return to the Office
FREE EBOOK The Contact Center Conflict: Remote Work vs. Return to the Office Contact centers have successfully shifted to remote…
5 WFM Scheduling Tips To Make The Most Of Your Agents (and Improve Efficiency!)
The customer experience (CX) benefits of effective Workforce Management (WFM) scheduling are clear. And, to get even more out of…
Increase Empathy in Your Multigenerational Customer Experience Center
Webinar Increase Empathy in Your Multigenerational Customer Experience Center Over 90% of customers in recent surveys indicate they would switch…
5 Ways Contact Center Capacity Planning Needs to Change in 2023
If the last 24 months have taught us anything, it’s that long-term capacity planning is in dire need of an…
How to Drive Engagement with Gamification in Your Contact Center
Are your employees excited to come to work each and every day? Or are they disengaged, disinterested, and lacking motivation?…
Harry’s Selects Playvox for Contact Center Forecasting and Scheduling
Playvox Workforce Management wins a multi-year contract for world-class agent forecasting, scheduling, and reporting. SUNNYVALE, Calif., Feb. 2, 2022 /PRNewswire/ — Playvox, the…
The 2022 US Contact Center Decision-Makers’ Guide from ContactBabel
FREE EBOOK The 2022 US Contact Center Decision-Makers’ Guide from ContactBabel Transforming customer experience starts right here with the knowledge…
Ask the Experts: How to Prepare Your Contact Center for 2022
Tuesday, Dec. 14 at 1:00pm EST
5 Powerful Benefits of Cloud Contact Center Solutions
The pandemic permanently changed the contact center landscape. Or maybe we should say it sped up an inevitable evolution by…
