Webinar The Digital Transformation: Are We Still Transforming? For 20+ years, 5CA has always been one step ahead of customer experience and supports massive names in the industry. Since 2007, they have employed 100% work-from-home agents from 60+ countries. Providing world-class customer support has been core to 5CA since its inception, including their digital transformation initiative. …
Webinar Partner Spotlight: Level Up Your Playvox Solution with Neuraflash Playvox is thrilled to introduce Neuraflash, a Salesforce Service Cloud Voice and Amazon Connect top System Integrator (SI) Partner. Join Michael McBrien, Vice President at Neuraflash, to learn how they connect your chosen technologies for better outcomes, and create exceptional agent and customer experiences. He…
Webinar Customer Spotlight: Maximizing Agent Investment with WFM at Angi Join us to learn more about Angi, and hear from Rob Lajeunesse, Director of CX Strategy and Operations, about how he has improved productivity using real-time data and automated forecasts and schedules. You will learn: Your Hosts: Chrissy Calabrese Vice President, Product Marketing, Playvox Rob…
Webinar WFM: Why Spreadsheets Are So Over Spreadsheets were positioned as optimal solutions for contact centers serving one channel of customer communication with agents that are only trained for that channel. Those days are over. Join us to discuss the top five reasons why spreadsheets are no longer an effective tool for forecasting and scheduling….
Webinar Meaningful Interactions: How to Coach Your Agents Using Human Connection Some people have a natural gift for speaking with, and connecting to, other people. Others may need a little bit of (you guessed it) coaching. Everyone also learns and absorbs feedback differently. Mastering a conversational comfort level leads to deeper business connections, which then…
Webinar The Complete Digital Contact Center Join Playvox’s Chuck Krogman & Kustomer’s Mike Shulman as they review the latest and greatest in the digital contact center transformation. They will discuss what is happening in the marketplace and what customers expect from their digital contact center solutions, as well as walk through how Kustomer & Playvox…
Webinar Best Practices in Reducing Costs with WFM Looking to reduce costs? Who isn’t? Join WFM experts from Playvox and Telarus and get to know Telarus’ newest CX Partner as we dive into the details of shifting trends in the current CX Market. Jason Lowe and Kevin Heidy will discuss how your customers can reduce…
April 19th, 2023 at 11:00 AM EST
March 22, 2023, at 11:00 AM EST
Webinar Unsolved Mysteries: Real Agent Obstacles and How Best to Solve Them The new year has brought new challenges to businesses that are trying to do more with less while retaining their most important resource, the employee. Are you aware of the obstacles that may be leading to higher agent turnover than your business can…
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers
We’re excited to announce that Playvox has joined NICE, a global leader in AI-powered contact center solutions. Together, we’ll strengthen our commitment to optimizing customer service with innovative workforce engagement tools. Stay tuned at NICE.com for more updates as we integrate and expand our capabilities to serve you even better.