Webinar 3 Contact Center Decisions That Drive Profitable Customer Experiences Leading a contact center is a constant exercise in balancing resources and demands. Do staffing levels adequately match incoming volume? Are employees engaged and customers satisfied? Is the contact center delivering a financial and strategic benefit to the business? The dynamics are ever-changing and the…
Webinar Leading a Multigenerational Workforce More than 50 percent of the workforce is currently made up of Millennials and Gen Z workers. At the same time, more people than ever before are working past the typical retirement age of 65. This poses unique challenges for contact center leaders who are building and managing teams that…
Webinar Is New Always Better? Or the Best of Both Worlds? Blending Digital Channels with Traditional Customer Contact Services Part of “CCW Asia Interactive Day” Your Host: Kristyn Emenecker Chief Product & Strategy Officer, Playvox Join the Webinar!
Tuesday, February 15, 2022 at 1:00pm EST
Thursday 3rd Feb 2022 – 2:00pm UK Time, 9:00am EST
Tuesday, Dec. 14 at 1:00pm EST
Webinar Nikki and Micki Setting The Table: Workforce Planning To Provide Gold Standard Service In today’s constantly changing contact center, your workforce can either be one of your most important assets or a liability. As an asset, your workforce needs to be planned, optimized, and measured. If it is not, your contact center is blind…
Webinar Your Contact Center Metrics are Outdated (Here’s What You Should Measure Instead) Your contact center is in constant motion, as customer behaviors, channel preferences, and organizational goals evolve. Along with these changes, metrics and KPIs evolve as well. Contact centers that rely on traditional metrics, mostly related to phone interactions, run the risk of…
Webinar Retaining Agents with a Mindful Culture: Methods to Improve the Contact Center Experience While we all navigate an ever-changing definition of normalcy, you and your agents also need to feel a sense of wellness. How can we best support a quality of life for our team members, customers and ourselves?Take a deep, healing breath…
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers
We’re excited to announce that Playvox has joined NICE, a global leader in AI-powered contact center solutions. Together, we’ll strengthen our commitment to optimizing customer service with innovative workforce engagement tools. Stay tuned at NICE.com for more updates as we integrate and expand our capabilities to serve you even better.