Webinar Product Exclusive: Q1 2024 Release Highlights and Q2 Roadmap Thursday, April 18 1:00 PM EDT In this customer-exclusive webinar, Jana Debusk, Product Communications Manager at Playvox, will share details of our first quarter updates and discuss what is planned for Q2. Secure your spot today! You will learn: Your Host: Jana Debusk Product Communications…
Webinar Product Exclusive: 2023 Highlights and 2024 Roadmap and Strategy It has been a great year with product releases at Playvox! We want to invite all of our customers to join Playvox CPO, Alex Bullen, as well as other members of our Product Management team as we walk through a recap of some of the…
Webinar Team Performance Metrics: What’s New, What’s Coming We are so excited to give our customers a sneak peek into what’s new and what’s coming for Team Performance Metrics at Playvox! Join Playvox Product expert, Kelly Peacey, as she reviews the latest features and capabilities that will help you improve your agents’ performance and elevate…
Webinar Best Practices to Optimize Your QM Processes for AI and Automation Wednesday, October 25, 2023 12:00pm EST In case you missed it, we introduced AutoQA in our September exclusive customer webinar. We now want to help you be successful when you are ready to implement. There are many challenges that adding AI can help…
Thursday, September 21, 2023
11:00 am EST
Playvox Insider Webinar Now and Next: Salesforce and Playvox WFM Finding ways to connect disparate systems to drive improved customer and agent experiences is top of mind for most operational teams. Join Playvox experts, Gloria Ma and Josh King, as they walk you through the latest in connected technology with Salesforce and Playvox WFM. We will…
Webinar Playvox Insider: Optimizing Workloads & Building Effective Filters Businesses change. Customer demands change. Have your workloads changed? Join this exclusive customer-only webinar and learn first-hand from Playvox expert Jetson Gospel how to build workloads that target the areas of your business you’re looking to improve. Learn tips and tricks to refine your filters so…
Webinar Setting Your Schedule Up for Success Join two Playvox WFM Experts – Nikki Quinn and Greg Best – in this exclusive customers only webinar to learn best practices in setting up your schedule with workforce management (WFM). We will dive into how to effectively manage shift templates, scheduling events, and workstreams. We will also…
Thursday, June 29 at 2:30 PM EST
Tuesday, June 13 at 11:00 AM EST
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers
We’re excited to announce that Playvox has joined NICE, a global leader in AI-powered contact center solutions. Together, we’ll strengthen our commitment to optimizing customer service with innovative workforce engagement tools. Stay tuned at NICE.com for more updates as we integrate and expand our capabilities to serve you even better.