Playvox Workforce Engagement Management Now Available for Dialpad

Playvox Workforce Engagement Management Now Available for Dialpad

As in-person interactions with customers have largely been suspended during the pandemic, customer experience centers have evolved from simply offering reactive support to providing proactive customer engagement. More than just a cost center, modern customer experience organizations are now responsible for support, as well as customer acquisition, retention, cross-selling, and upselling. In a digital-first world,…