It probably comes as no surprise that customers are at the center of all we do at Playvox. We love when our customers have the systems, processes, and tools they need to delight their customers. Every interaction our workforce engagement management (WEM) software enables helps agents love their job and encourages customers to love their…
Managing a customer service operation is never easy. Especially now. Empowering agents and satisfying customers, all while maintaining exceptional levels of quality assurance, is nothing short of a juggling act. How do you keep up the act when you’re asked to tackle more and more each day?
Contact centers consist of more than agents and managers. A highly-effective contact centers are finely-tuned teams that are comprised of networks of managers, team leaders, and quality analysts.
Playvox quality assurance software is now available on the Salesforce AppExchange, offering Salesforce Service Cloud customers the ability to enhance their customer service capabilities quickly and easily.
Used by more than 170,000 customers with millions of agents in the service and support divisions, Zendesk is arguably one of the most popular customer service and support products available.