3 Action Steps for Successfully Implementing Cross-Selling and Upselling

3 Action Steps for Successfully Implementing Cross-Selling and Upselling

Are your customer service representatives (CSRs) cross-selling and upselling relevant products and services to your customers? If they aren’t, you’re missing out on a great opportunity to offer a better customer experience and generate extra revenue. As more contact centers explore implementing cross-selling and upselling, they’re finding very little information on how to do it…

5 Most Effective Types Of Quality Assurance Reports

5 Most Effective Types Of Quality Assurance Reports

Reporting is a key part of a transformative quality assurance program. Good reports empower you with different types of data in a fast, user-friendly format: you can view changes in performance, progression of your employees and overall impact of QA on your team without having to scour pages of complex information yourself.