7 Examples Of Bad Customer Service (And How To Fix Them)

7 Examples Of Bad Customer Service (And How To Fix Them)

No business can afford to underestimate the importance of positive customer experience. Poor service can make a significant impact on a brand’s retention rates, causing would-be buyers to look elsewhere. In fact, bad customer service costs businesses a combined $62 billion each year. What is Bad Customer Service? Bad customer service can be defined as…

The 10 Best Call Center Metrics To Measure Agent Productivity

The 10 Best Call Center Metrics To Measure Agent Productivity

When you’re a call center manager, you have to make plenty of decisions that impact your call center’s bottom line. And flying by the seat of your pants is not an option. You need call center metrics that measure what your agents are doing, how fast they’re doing it, and how well they’re satisfying your…