What Is WFM (And How Does It Apply To Our Daily Lives)?

What Is WFM (And How Does It Apply To Our Daily Lives)?

Try a quick web search, and you’ll find pages of content answering the question, “What is WFM?” But while many of the articles (and graphics and videos) provide some answers, they’re usually packed with industry jargon unfamiliar to most people. So, rather than help, all that information often leads to further confusion and misconceptions about…

31 Empathy Statements to Improve Your Customer Service Today

31 Empathy Statements to Improve Your Customer Service Today

Words are important. Keywords and phrases are how we show that we are listening and that we want to help, especially those rooted in empathy. Saying the right phrase or words to a customer shows you are empathetic to the customer’s needs. In addition, saying the right words also can soothe an angry customer and…

7 Examples Of Bad Customer Service (And How To Fix Them)

7 Examples Of Bad Customer Service (And How To Fix Them)

No business can afford to underestimate the importance of positive customer experience. Poor service can make a significant impact on a brand’s retention rates, causing would-be buyers to look elsewhere. In fact, bad customer service costs businesses a combined $62 billion each year. What is Bad Customer Service? Bad customer service can be defined as…