Managing Remote Customer Service Teams: 5 Ways to Improve Agent Productivity Today

Managing Remote Customer Service Teams: 5 Ways to Improve Agent Productivity Today

Remote work is anything but a novel concept. Businesses have been steadily moving toward a work from home model for years now. With the ever-shifting nature of our world right now, where remote work has accelerated during March and April of 2020, it will only become a more prevalent transition to keep remote teams socially…

Why are Learning Programs for Remote Customer Service Teams So Important

Why are Learning Programs for Remote Customer Service Teams So Important

Working remotely offers businesses and employees a number of benefits. First and foremost, let’s talk about commuting. Research by the U.S. Census Bureau shows people in full-time roles typically spend more than 200 hours traveling to and from their jobs each year. That can’t sound appealing to anyone.