Managing Remote Customer Service Teams: 5 Ways to Improve Agent Productivity Today

Managing Remote Customer Service Teams: 5 Ways to Improve Agent Productivity Today

Remote work is anything but a novel concept. Businesses have been steadily moving toward a work from home model for years now. With the ever-shifting nature of our world right now, where remote work has accelerated during March and April of 2020, it will only become a more prevalent transition to keep remote teams socially…

10 Reasons Why You Should Have a Remote Customer Service Strategy

10 Reasons Why You Should Have a Remote Customer Service Strategy

Remote customer service is not just a growing trend in the workplace today — like many jobs, these roles are becoming permanent. More companies are allowing employees to work from home or hiring workers from all around the world to work on the same digital team. If you’re considering testing the waters, it may sound…

Why are Learning Programs for Remote Customer Service Teams So Important

Why are Learning Programs for Remote Customer Service Teams So Important

Working remotely offers businesses and employees a number of benefits. First and foremost, let’s talk about commuting. Research by the U.S. Census Bureau shows people in full-time roles typically spend more than 200 hours traveling to and from their jobs each year. That can’t sound appealing to anyone. 

7 Essentials to Managing Remote Call Center Agents

7 Essentials to Managing Remote Call Center Agents

People are working remotely more than ever thanks to the proliferation of online productivity, communication tools, and of course, the pandemic. At the beginning of the pandemic, 31% of employees worked from home at least part-time. By March 2020, that number grew to 45% and then grew again to 62% by April 2020, according to…