ByPlayvox Team
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Uniting your team can be tough, even under the best circumstances. As hybrid workforces become more common, contact center managers have to get even more creative to keep everyone feeling connected, productive, and engaged.
ByPlayvox Team
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At the heart of every contact center is a team of agents who want to show up every day and do their best work. Even when your agents are working remotely, a strong team spirit is central to customer satisfaction and agent performance. How do the best call center managers keep morale high and performance…
ByPlayvox Team
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Remote work is anything but a novel concept. Businesses have been steadily moving toward a work from home model for years now. With the ever-shifting nature of our world right now, where remote work has accelerated during March and April of 2020, it will only become a more prevalent transition to keep remote teams socially…
ByPlayvox Team
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Figuring out how to transition your CS teams from a brick-and-mortar environment into a work from home job can prove to be a daunting task. As more companies turn to remote work as both a short- and long-term solution, the challenge of how to maintain excellent service quality becomes pivotal. Regardless of whether your CS…
ByPlayvox Team
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With remote work likely here to stay, you may need ideas on how to boost agent engagement and the virtual work experience of your employees.
ByPlayvox Team
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Remote customer service is not just a growing trend in the workplace today — like many jobs, these roles are becoming permanent. More companies are allowing employees to work from home or hiring workers from all around the world to work on the same digital team. If you’re considering testing the waters, it may sound…
ByPlayvox Team
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Working remotely offers businesses and employees a number of benefits. First and foremost, let’s talk about commuting. Research by the U.S. Census Bureau shows people in full-time roles typically spend more than 200 hours traveling to and from their jobs each year. That can’t sound appealing to anyone.
ByPlayvox Team
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People are working remotely more than ever thanks to the proliferation of online productivity, communication tools, and of course, the pandemic. At the beginning of the pandemic, 31% of employees worked from home at least part-time. By March 2020, that number grew to 45% and then grew again to 62% by April 2020, according to…