Nikki Quinn - Playvox

7 Ways to Drive Cultural Change that Boosts Agent Morale

ByNikki Quinn Posted onSeptember 14, 2021September 30, 2021

Increasingly, company culture is one of the most important factors in attracting and retaining employees, boosting agent morale and in promoting higher levels of productivity. In fact, research shows that culture plays a bigger role than salary and perks.

Agent Engagement: Why it Matters and 6 Ways to Nurture it

ByNikki Quinn Posted onAugust 4, 2021October 6, 2021

In a world where customer experience is a key to business success, contact center agents play an important role as brand ambassadors of your organization. By the time a customer reaches an agent, they’ve likely tried all self-service options and want someone who can talk with them, understand their problem, and quickly resolve it.

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