Driving Change: The Impact of Women in the Workplace

Driving Change: The Impact of Women in the Workplace

ByIsmaily Piedra Posted on

March 8th is International Women’s Day and represents a day of reflection, recognition, and celebration for women. On this day, we discuss efforts and struggles to overcome cultural barriers, reflect on how to work for equality, support women in the workplace, and recall the importance of human rights. It is a date of historical significance…

Why Your Contact Center Needs A Remote Work Policy

Why Your Contact Center Needs A Remote Work Policy

ByIsmaily Piedra Posted on

If your contact center is like most, you probably have a robust set of guidelines that document your procedures, detail your standards, and outline how employees should handle various situations.  But one thing many contact centers are missing is a remote work company policy. In our 2022 remote work study, we found that nearly all…