Our Journey: Quality Management and Workforce Management Are Better Together

Our Journey: Quality Management and Workforce Management Are Better Together

2021 is a watershed year for Playvox. In the past 12 months, as we approach Playvox’s 10-year anniversary, we doubled our market footprint. Our global clients significantly expanded adoption of our workforce optimization products. We made our first acquisition to make learning fun for customer service agents. And our global team hit triple digits.

What it Takes to Be a Great Call Center Leader

What it Takes to Be a Great Call Center Leader

With its intense and demanding work atmosphere, it’s vital to have an outstanding leader take on the many call center responsibilities.  Some people naturally have the gift, while others develop the skills over time. There is a wide range of characteristics that should be considered when choosing a leader that, combined, will help the industry overall.  What…

CallZilla, The Call Center for Hispanics in the USA

CallZilla, The Call Center for Hispanics in the USA

All companies have a story to share. CallZilla had a particularly great start with one of it’s founders. North-american Neal Topf saw how his future Colombian wife saw a commercial in the television, grabbed the phone and called to purchase a product to eliminate the acne that was caused from pre-wedding nerves. Soon enough, the…

(Español) 5 Secretos para encontrar el Talento oculto en tu Equipo de Trabajo

(Español) 5 Secretos para encontrar el Talento oculto en tu Equipo de Trabajo

Post escrito por nuestro invitado: Juan Manuel Garrido Conforme se desarrollan las sociedades, las oportunidades de estudios superiores se incrementan y los problemas referentes a la escasez de personal capacitado disminuyen sensiblemente. A partir del punto en el cual empiezan a proliferar empleados de mostrador y taxistas con nivel de licenciatura, podemos estar seguros que…