ByOscar Giraldo
Posted on
2021 is a watershed year for Playvox. In the past 12 months, as we approach Playvox’s 10-year anniversary, we doubled our market footprint. Our global clients significantly expanded adoption of our workforce optimization products. We made our first acquisition to make learning fun for customer service agents. And our global team hit triple digits.
ByOscar Giraldo
Posted on
We are excited to tell you about new features and enhancements to the Playvox platform.
ByOscar Giraldo
Posted on
Last year, I was surprised when I discovered that one of the largest tech companies in the world ran their global call center operations through spreadsheets. Yes, that’s right, spreadsheets! The irony of a tech company using old school methods seemed counterintuitive.
ByOscar Giraldo
Posted on
With its intense and demanding work atmosphere, it’s vital to have an outstanding leader take on the many call center responsibilities. Some people naturally have the gift, while others develop the skills over time. There is a wide range of characteristics that should be considered when choosing a leader that, combined, will help the industry overall. What…
ByOscar Giraldo
Posted on
Joe McFadden, Vice President of Marketing at Playvox details how gamification and the latest social tools for support operations can take agent engagement to the next level.
ByOscar Giraldo
Posted on
All companies have a story to share. CallZilla had a particularly great start with one of it’s founders. North-american Neal Topf saw how his future Colombian wife saw a commercial in the television, grabbed the phone and called to purchase a product to eliminate the acne that was caused from pre-wedding nerves. Soon enough, the…
