ByPlayvox Team
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At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance, a video game that encourages players to imitate an animated dancer on the screen….
ByHanieh Borhanazad
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Focused on serving the needs of customers, helping them solve problems, teaching them how to use products, and answering their questions, customer service agents are central to business growth and effective operations. The most important factor to consider when communicating with customers is to deliver personalized and contextual interactions. Businesses need to be proactive rather…
ByJana Debusk
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Like most of you, I’ll never forget where I was the night the world shut down. I was performing at a jazz club and one of my students, Tommy, came to my show. It was my first semester teaching music as an adjunct professor at Purdue University Fort Wayne, and I was thrilled to be…
ByPlayvox Team
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The right WFM tools can mean the difference between a business that flourishes and one that flounders. While it may sound like a bold claim, the truth is the benefits of workforce management are big, and they have far-reaching effects—not only inside contact centers, but throughout organizations and straight to the bottom line. That’s because,…
ByKristyn Emenecker
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Are your customer service representatives (CSRs) cross-selling and upselling relevant products and services to your customers? If they aren’t, you’re missing out on a great opportunity to offer a better customer experience and generate extra revenue. As more contact centers explore implementing cross-selling and upselling, they’re finding very little information on how to do it…
ByPlayvox Team
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At the heart of every contact center is a team of agents who want to show up every day and do their best work. Even when your agents are working remotely, a strong team spirit is central to customer satisfaction and agent performance. How do the best call center managers keep morale high and performance…
ByPlayvox Team
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The foundation of a successful business relies on its customers. Simply coasting through without hearing feedback from them will most likely lead to misfortunes financially. Any business that suffers in that regard probably won’t be around for too long. Customer service feedback is important to any business. It helps build the company and improves customer…
ByPlayvox Team
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It’s only natural for humans to want to feel understood and heard, especially with the chaos and anxiety permeating the atmosphere these days. In order to successfully validate a customer’s wants and needs, empathy is a must. Agents with strong empathic abilities are overall better at creating long-term customer relationships. Of course, this is easier…
ByPlayvox Team
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Words are important. Keywords and phrases are how we show that we are listening and that we want to help, especially those rooted in empathy. Saying the right phrase or words to a customer shows you are empathetic to the customer’s needs. In addition, saying the right words also can soothe an angry customer and…
ByPlayvox Team
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Customer experience is more than a trendy buzzword these days – it’s a customer service necessity.
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers