5 Customer Service Team Leader Skills You Need Be Hiring
Are you looking to hire a customer service manager for your team?
What Type Of Manager Are You? 6 Management Styles And Personalities
What type of manager are you? If you are starting to manage a team, you know that your responsibilities can bring its own set of challenges. Sometimes you wonder whether you should befriend your team, but other times you’re scared of losing respect. Or maybe you feel that you should look after your team more,…
7 Customer Service Values That Play A Critical Role On Your Team
Everyone’s talking about the importance of a customer service culture. Leaders like to spend a lot of time creating strategy, which sets out your goals in a logical way.
The 27 Quality Assurance Questions For Customer Service You Need To Ask
With the customer driving today’s business practices, a good customer service survey is a necessity. Given its importance, how do you know what quality assurance questions for customer service exceed expectations? It all starts by asking the right ones. Your customer service surveys should always be short and to the point. Your customers are happy…
21 Customer Service Blogs You Need To Be Following In 2018
We’re living in what’s been dubbed “The Age of the Customer.” Customer service blogs can be a valuable resource to keep you informed on all the latest advances in technology and customer experience. They can tell you about the latest research in customer expectations and help you train your staff.
Culture of Candor: How Honest Feedback Boosts Productivity
In successful organizations, there is a candor imperative. We expect uncompromising honesty from our team members, and, in theory, we know transparent behavior is a critical dynamic in all healthy cultures. But, as a leader, our attitude toward a culture of candor may be skewed, calling into question the balance of candor in our organizations…
11 Soft Skills For Customer Service Teams That Make Customers Happy
Soft skills are often underrated when it comes to contact centers and customer service teams. This is likely because soft skills can be rather difficult to master.
Exceeding Customer Expectations Examples: 8 Scenarios On How To Deliver
Customer service is about supporting customers, right? Yes, but it can be so much more than that. Customer service can completely change the way people view your company. Your brand, your product, your mission, they all shape a customer’s views before and during their positive interactions. But the second they hit a snag, the reputation…
Call Reduction Strategies for Better Channels and CX
Let’s face it: waiting on hold for customer service doesn’t lead to a good experience. We’ve all been down that road too many times—waiting on our phones, multitasking in the background. The cheesy on-hold music. The automated messages on repeat breaking into the cheesy music. Obsessively checking your phone display to see just how long…
8 Most Important Qualities Of A Call Center Agent
A contact center can have all the latest software and top-of-the-line technology, but none of that matters if you don’t have the right agents.