Webinar Ask the Experts: How to Prepare Your Contact Center for 2023 Among the bright spots of 2022, we can count the many ways contact centers around the world rose to the occasion, improved their organization’s customer experience, and achieved big goals. As we turn the corner into 2023, it’s also important to reflect upon…
Wednesday, November 16
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Thursday, September 29, 2022, at 1:00 PM ET
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Wednesday, September 07, 2022, at 12:00 PM EDT
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Webinar The Key to Offering a Frictionless End-To-End Customer Service Experience We’ve all been there, companies that are easy to purchase from, but they disappear when things go wrong. Or worse, it’s very easy to get in touch with them in lots of different ways, so you use them all and get many different answers…
Webinar Increase Empathy in Your Multigenerational Customer Experience Center Over 90% of customers in recent surveys indicate they would switch to a competitive company if they have a bad customer service experience. On the positive side, over 60% indicate they are willing to pay more for outstanding customer service. One of the keys to providing…
Webinar Flipping the Script: Turning the Great Resignation into the Great Retention According to Salesforce, 71% of customer service agents have considered leaving their job in the past six months and 69% have considered leaving customer service roles entirely. This is a problem for everyone trying to hire in today’s employment market. One of the…
New eBook
Transforming Customer Experience: The Impact Of AI On Contact Centers
We’re excited to announce that Playvox has joined NICE, a global leader in AI-powered contact center solutions. Together, we’ll strengthen our commitment to optimizing customer service with innovative workforce engagement tools. Stay tuned at NICE.com for more updates as we integrate and expand our capabilities to serve you even better.