How Intelligent Contact Center Technology Reduces Agent Attrition 

How Intelligent Contact Center Technology Reduces Agent Attrition 

ByMeg Monk Posted on

Contact center agent attrition can be as high as 38% — and it’s not hard to understand why.  An agent’s work is frequently monotonous, stressful — thanks to angry customers taking out their frustrations on agents — and overwhelming with too many interactions to handle. It can be a thankless, unappealing job, pushing employees to…

5 Proven Strategies To Help Remote Contact Center Agents Feel Valued

5 Proven Strategies To Help Remote Contact Center Agents Feel Valued

ByMeg Monk Posted on

Donuts in the breakroom, water cooler talk, lunch chats with teammates—they’re the little things that make going back to work on a Monday more bearable. For your remote agents, however, it’s often all work with little reward.   In addition to feeling the mental and emotional weight of consumer-facing jobs, remote contact center agents are experiencing…