The Top 4 Contact Center Trends To Boost Performance And CX

The Top 4 Contact Center Trends To Boost Performance And CX

ByMichelle Randall Posted on

Contact center trends can directly impact success. But in an industry — and world — evolving at lightning speed, it’s harder than ever to keep up and to know which ones matter most. For the greatest impact and a clear competitive edge, contact center leaders must choose wisely when making business decisions about the trends…

Transforming Quality Management with AI

Transforming Quality Management with AI

ByMichelle Randall Posted on

Playvox Announces AutoQA  Whether you work in what is called a contact center, customer support center, or customer experience center, you likely always need to figure out how to do more with less. This need persists, even though we can easily point to research that shows: Companies that lead in customer experience outperform laggards by…