Playvox Recognized by TrustRadius as Call Center Workforce Optimization Software Leader

Playvox Recognized by TrustRadius as Call Center Workforce Optimization Software Leader

After another successful year, Playvox is humbled to have been honored by TrustRadius as the recipient of the 2021 Top Rated Award in the Call Center Workforce Optimization category. With a trScore of 9.1/10 and more than 63 verified ratings and reviews, all of us at Playvox are thankful to be recognized by the TrustRadius…

3 Action Steps for Successfully Implementing Cross-Selling and Upselling

3 Action Steps for Successfully Implementing Cross-Selling and Upselling

Are your customer service representatives (CSRs) cross-selling and upselling relevant products and services to your customers? If they aren’t, you’re missing out on a great opportunity to offer a better customer experience and generate extra revenue. As more contact centers explore implementing cross-selling and upselling, they’re finding very little information on how to do it…

Your Quick Guide to Selecting the Right Workforce Management Software

Your Quick Guide to Selecting the Right Workforce Management Software

Contact Centers are measured along several dimensions. At the company level, KPIs such as customer satisfaction, Net Promoter Score, and upselling or cross-selling are typical. At the operational level, metrics such as average time in queue, cost per call, and first call resolution rate are often front and center. And at the agent level, handle…