5 Most Effective Types Of Quality Assurance Reports

5 Most Effective Types Of Quality Assurance Reports

Reporting is a key part of a transformative quality assurance program. Good reports empower you with different types of data in a fast, user-friendly format: you can view changes in performance, progression of your employees and overall impact of QA on your team without having to scour pages of complex information yourself.

Boosting Agents’ Performance and Productivity with Quality Assurance

Boosting Agents’ Performance and Productivity with Quality Assurance

Every agent has their own life cycle in your call center, and achieves different things during that time. From the moment they’re hired to their final day in the office, employees bring their own skills, passion and dedication to the role. While some support agents have more of all three than others, they can still…

7 Examples Of Bad Customer Service (And How To Fix Them)

7 Examples Of Bad Customer Service (And How To Fix Them)

No business can afford to underestimate the importance of positive customer experience. Poor service can make a significant impact on a brand’s retention rates, causing would-be buyers to look elsewhere. In fact, bad customer service costs businesses a combined $62 billion each year. What is Bad Customer Service? Bad customer service can be defined as…