6 Great Customer Experience Examples You Can Easily Implement in Your Contact Center

6 Great Customer Experience Examples You Can Easily Implement in Your Contact Center

Customer experience is a top differentiation metric for companies today. A great customer experience is important for the sustained growth of any business or brand. It promotes customer loyalty, helps retain current customers, and encourages brand advocacy.  According to a recent Trustpilot study, “A totally satisfied customer contributes 2.6 times as much revenue as a…

Quality Assurance For Salesforce: Tips To Up Your Game With QA

Quality Assurance For Salesforce: Tips To Up Your Game With QA

Are you tired of using spreadsheets to do quality assurance for Salesforce? QA platform, such as Playvox, that integrates with your CRM, makes it quick and easy to create QA dashboards. It allows you to do all your QA from one central location. Oversee your entire team’s stats from one user-friendly board.

Age Of The Customer: What Does It Mean For You And Your Customers?

Age Of The Customer: What Does It Mean For You And Your Customers?

What is The Age of the Customer? According to Forrester Research, this term describes the latest in a series of changes in how we do business. The Age of Manufacturing (1900 to 1960) supported companies such as Boeing and Ford. The Information Age (1990 to 2010) advantaged those who controlled the flow of information, such…

21 Customer Service Blogs You Need To Be Following In 2018

21 Customer Service Blogs You Need To Be Following In 2018

We’re living in what’s been dubbed “The Age of the Customer.” Customer service blogs can be a valuable resource to keep you informed on all the latest advances in technology and customer experience. They can tell you about the latest research in customer expectations and help you train your staff.

How to Handle the Top 10 Customer Service Complaints

How to Handle the Top 10 Customer Service Complaints

Customers today have higher expectations than ever. And customers with complaints reach twice as many people as customers who are satisfied. Especially with social media, it only takes a few minutes for unhappy customers to air their grievances and share negative feedback with thousands of people. In a Forbes survey, more than 1,000 consumers were…

Call Reduction Strategies for Better Channels and CX

Call Reduction Strategies for Better Channels and CX

Let’s face it: waiting on hold for customer service doesn’t lead to a good experience. We’ve all been down that road too many times—waiting on our phones, multitasking in the background. The cheesy on-hold music. The automated messages on repeat breaking into the cheesy music. Obsessively checking your phone display to see just how long…

5 Tips For Reducing the Abandon Call Rate in Your Call Center

5 Tips For Reducing the Abandon Call Rate in Your Call Center

Abandoned calls in your call center represent missed opportunities for excellent customer service. Whatever the reason for the abandoned call, the reality is this: the customer who needed to contact your organization didn’t get what they needed, and that doesn’t spell success. But with the right strategies, you can minimize your call abandon rate and…

How to Create a Customer Journey Map (And The Benefits It Delivers)

How to Create a Customer Journey Map (And The Benefits It Delivers)

What is a customer journey map? A customer journey map is a visual representation of the customer journey and creates a start-to-finish snapshot of customers’ interactions with a company. It helps tell the story of your customers’ experiences with your brand across all touchpoints and platforms. Compared to cold statistics, a map of the customer…