Quality Assurance For Salesforce: Tips To Up Your Game With QA

Quality Assurance For Salesforce: Tips To Up Your Game With QA

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Are you tired of using spreadsheets to do quality assurance for Salesforce? QA platform, such as Playvox, that integrates with your CRM, makes it quick and easy to create QA dashboards. It allows you to do all your QA from one central location. Oversee your entire team’s stats from one user-friendly board.

The 27 Quality Assurance Questions For Customer Service You Need To Ask

The 27 Quality Assurance Questions For Customer Service You Need To Ask

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With the customer driving today’s business practices, a good customer service survey is a necessity.  Given its importance, how do you know what quality assurance questions for customer service exceed expectations?  It all starts by asking the right ones. Your customer service surveys should always be short and to the point. Your customers are happy…

Call Reduction Strategies for Better Channels and CX

Call Reduction Strategies for Better Channels and CX

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Let’s face it: waiting on hold for customer service doesn’t lead to a good experience. We’ve all been down that road too many times—waiting on our phones, multitasking in the background. The cheesy on-hold music. The automated messages on repeat breaking into the cheesy music. Obsessively checking your phone display to see just how long…

9 Quality Analyst Skills To Look For When Hiring For Your Support Team

9 Quality Analyst Skills To Look For When Hiring For Your Support Team

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Managing a contact center comes with a slew of day-to-day challenges. Empowering agents and satisfying customers, all while maintaining exceptional levels of quality? It’s nothing short of a juggling act! However, there’s a clear path to success: Hire highly skilled quality assurance analysts who are dedicated to achieving your organization’s goals. If you’ve recently established…