ByPlayvox Team
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You work in a call center or customer service department. You spend dozens of hours each week interacting with the general public, dealing with people who may be irritated, rude or flat-out abusive.
ByPlayvox Team
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We all want to be happy in our jobs. We all want to feel positive and excited when we wake up to our alarm clock every morning. We all want to feel as if the working day just races by without a single minute spent watching the clock.
ByPlayvox Team
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We’ve all heard of ROI, but what does it actually mean?
ByPlayvox Team
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Customer satisfaction is paramount for any successful brand. Even the biggest global companies are guilty of underestimating the value of a positive customer experience (CX) from time to time.
ByPlayvox Team
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Outstanding customer service is more important to your business than you may realize.
ByPlayvox Team
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How important is good customer service?
ByPlayvox Team
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Reporting is a key part of a transformative quality assurance program. Effective QA reports empower you with different types of data in a fast, user-friendly format. You can view changes in performance, progression of your employees, and overall impact of quality assurance on your team without having to scour pages of complex information yourself. Reviewing…
ByPlayvox Team
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Preparation is key for effective quality assurance calibration. If you just drop your QA analysts in at the deep end and expect them to transform your customer service within a matter of days, you won’t see the results you’re hoping for.
ByPlayvox Team
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Quality assurance has the power to transform your call center’s performance and maximize customer satisfaction, but how?
ByPlayvox Team
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Research shows Americans are more discerning about the quality of their customer experience than ever, with 89 percent admitting to switching to a different brand after being treated poorly.