A trusted, growing ecosystem to power all your service center practices

Service Operations Partner Ecosystem

System Integrators

  • API development
  • Implementations

Technology Alliance Partners

  • Agent centric
  • Enterprise scale
  • Best-in-category
  • Support Playvox optimization workflows

Integrations

Out-of-the-Box integrations support popular platforms to share data and customer interactions across our Agent Optimization Suite. Integrations are included out-of-the-box and at no additional charge. Don’t see your platform vendor?  Talk to us.  We also provide a public API to support custom integrations.

Quality Assurance Platform Integrations

Performance Management Integrations

We support several options to pull KPI data into our Performance Management product for Agent / Team leader dashboards. Our customer specialists can work with you on best options for your business.

User Management / Single Sign On

We support several standard options to support single sign-on requirements.  User management from platforms of record and popular HR applications is possible using our public API.

Reporting / Analytics

Extending our out-of-the-box reporting, we partner with DOMO to provide advanced analytics for the Playvox platform. Our public API supports data sharing with other popular analytics platforms.

Technology Alliances

ISV Partner

Playvox is a Salesforce Independent Software Vendor partner available on the Salesforce AppExchange.

Quality Assurance - Playvox offers an out-of-the-box integration at no charge with Service Cloud to support QA evaluation of customer interactions on Playvox.  The integration includes the ability to automatically access and distribute customer interactions to QA staff and to prioritize interactions for evaluation by filters native to the customer’s Salesforce configuration.

Single Sign-On - Out-of-the-box user management feature.

Performance Management - Using the Playvox public API, performance KPI stats in Salesforce can be pulled and shared in agent dashboards within our Performance Management product.

Technology Alliance Partner

Quality Assurance - Playvox offers an out-of-the-box integration at no charge with Zendesk to support QA evaluation of customer interactions on Playvox.  The integration includes the ability to automatically access and distribute customer interactions to QA staff and to prioritize interactions for evaluation by filters native to the customer’s Zendesk configuration.

Playvox App for Zendesk - Initiate a QA evaluation from within the Zendesk desktop.

Strategic Technology Partner

Playvox combines its Agent Optimization Suite with the power of Agyle Time scheduling and forecasting to improve contact center efficiency while reducing costs. 

System Integrators

Increase the return on your Playvox investments.  Take full advantage of integrations with your existing infrastructure and vendor choices.  Playvox system integration partners support Playvox customers with all of their customized integration needs: user management, data management, reporting, and API development. The Playvox public API makes integrations an affordable reality - simplified development efforts, lower project costs, and faster time to deployment.  

Sao Paulo, Brazil. Zendesk partner and system integrator.  Aktie Now helps companies improve their relationship with their clients. We do this by aligning technologies and customer service best practices, always thinking about how our customers can provide a better experience for clients and partners.  With more than 200 projects delivered in Brazil and Latin America, we have the experience to help companies transform their Customer Service and Customer Experience with our CX Consultancy team and our Zendesk specialists.

Santiago de Chile. Zendesk partner and system integrator.  We are technology and customer experience consultants. We transform processes to optimize attention, service and management, through various solutions and tailor-made developments. We love solving problems, and that is why we support our clients throughout the improvement cycle: from the design of an idea, to its implementation in an agile, personalized and efficient way.  Our experience in the main industries and countries of Latin America has positioned us as specialists, allowing us to deliver innovative, flexible solutions capable of addressing the changing challenges that both technology and customer experience give us.

Madrid, Spain. Chile. Perú. Colombia. We are Zendesk developers, understanding your needs and developing customized solutions.  We integrate all your communication channels in a single customer service platform, from a single platform, you will be able to efficiently and easily manage all the communications that your customers make with your brand. We provide advice and strategic tools to perform the best customer management and achieve a better interaction.

BPO Service Providers

Looking for a trusted BPO service provider to support your service strategies, address seasonal demand, or deal with growth and expansion?  

Premier BPO service providers rely on Playvox’s Agent Optimization Suite to deliver outstanding service to their clients. They are global service providers that support global brands and are experts in their respective vertical industries and service fields. Feature partner BPOs include:

At Sutherland, we deliver on customer expectations through agile, customized customer experience programs that serve multiple languages and verticals. Our goal is to solve pain points before they become problems through intelligent automation and data-informed decision-making. This approach enables proactive customer care and allows our clients to focus on their core competencies while we take care of everything else.

SupportNinja was created as an omnichannel solution for customer experience and back-office support. We started working with fast-growth technology companies in Silicon Valley and then expanded our client list to include nationalities around the world. Our service is vital to the core operations and functionality of consumer-focused apps, as well as software, e-commerce, and platform-based technology companies. SupportNinja now works behind the scenes, powering over 100 different brands.

Didn’t See your Vendor platform in our ecosystem?  

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

We’re adding integration and platform partners all the time…  With our flexible API and comprehensive documentation, our teams can likely integrate new platforms with low impact on your resources and super fast turnaround times.  Connect with us on the details.

Want to become part of the Playvox trusted partner community?

We're expanding our ecosystem of value added partners across all service categories. Send us an email at partners@playvox.com and suggest some time to connect.

Playvox 2020. +1 (415) 854 - 3801 / sales@playvox.com
530 Lawrence Expy #905 Sunnyvale, CA 94085