Out-of-the-Box integrations support popular platforms to share data and customer interactions across our Agent Optimization Suite. Integrations are included out-of-the-box and at no additional charge. Don’t see your platform vendor? Talk to us. We also provide a public API to support custom integrations.
We support several options to pull KPI data into our Performance Management product for Agent / Team leader dashboards. Our customer specialists can work with you on best options for your business.
We support several standard options to support single sign-on requirements. User management from platforms of record and popular HR applications is possible using our public API.
Extending our out-of-the-box reporting, we partner with DOMO to provide advanced analytics for the Playvox platform. Our public API supports data sharing with other popular analytics platforms.
Playvox is a Salesforce Independent Software Vendor partner available on the Salesforce AppExchange.
Quality Assurance - Playvox offers an out-of-the-box integration at no charge with Service Cloud to support QA evaluation of customer interactions on Playvox. The integration includes the ability to automatically access and distribute customer interactions to QA staff and to prioritize interactions for evaluation by filters native to the customer’s Salesforce configuration.
Single Sign-On - Out-of-the-box user management feature.
Performance Management - Using the Playvox public API, performance KPI stats in Salesforce can be pulled and shared in agent dashboards within our Performance Management product.
Quality Assurance - Playvox offers an out-of-the-box integration at no charge with Zendesk to support QA evaluation of customer interactions on Playvox. The integration includes the ability to automatically access and distribute customer interactions to QA staff and to prioritize interactions for evaluation by filters native to the customer’s Zendesk configuration.
Playvox App for Zendesk - Initiate a QA evaluation from within the Zendesk desktop.
Playvox combines its Agent Optimization Suite with the power of Agyle Time scheduling and forecasting to improve contact center efficiency while reducing costs.
Increase the return on your Playvox investments. Take full advantage of integrations with your existing infrastructure and vendor choices. Playvox system integration partners support Playvox customers with all of their customized integration needs: user management, data management, reporting, and API development. The Playvox public API makes integrations an affordable reality - simplified development efforts, lower project costs, and faster time to deployment.
San Francisco, CA. A full-spectrum technology consulting agency, with complete design and development capabilities. We are software engineers, developers, designers, project managers, and outside-of-the-box thinkers. We are leaders in the world of software development, design, and implementation. A one-stop-shop, you might say, and proud of it.
San Jose, Costa Rica. With more than 14 years of experience in implementing cloud-based solutions for customer management such as CRM, contact center, marketing automation, and collections management systems. In2clouds is a Zendesk and Playvox partner and is recognized as an AWS Select Consulting Partner and the only SDP certified partner for Amazon Connect in Latin America.
Buenos Aires, Argentina. We build solutions to empower organizations: to gain in efficiency and lower their costs, to stay current in a competitive landscape and to leverage technology as a competitive advantage. We love technology and the power that can provide when it’s used in the right way.
Mexico City, Mexico. Through consulting, workshops and training based on Service Design and focused on the operation of your company, VerneLabs helps you implement Customer Experience in the simplest, most agile and effective way: optimizing processes and channels to achieve operational efficiency and customer satisfaction. We transform data into actions that promote continuous improvement, integrate technology and streamline operations while achieving adequate controls.
Sao Paulo, Brazil. Zendesk partner and system integrator. Aktie Now helps companies improve their relationship with their clients. We do this by aligning technologies and customer service best practices, always thinking about how our customers can provide a better experience for clients and partners. With more than 200 projects delivered in Brazil and Latin America, we have the experience to help companies transform their Customer Service and Customer Experience with our CX Consultancy team and our Zendesk specialists.
Santiago de Chile. Zendesk partner and system integrator. We are technology and customer experience consultants. We transform processes to optimize attention, service and management, through various solutions and tailor-made developments. We love solving problems, and that is why we support our clients throughout the improvement cycle: from the design of an idea, to its implementation in an agile, personalized and efficient way. Our experience in the main industries and countries of Latin America has positioned us as specialists, allowing us to deliver innovative, flexible solutions capable of addressing the changing challenges that both technology and customer experience give us.
Madrid, Spain. Chile. Perú. Colombia. We are Zendesk developers, understanding your needs and developing customized solutions. We integrate all your communication channels in a single customer service platform, from a single platform, you will be able to efficiently and easily manage all the communications that your customers make with your brand. We provide advice and strategic tools to perform the best customer management and achieve a better interaction.
Looking for a trusted BPO service provider to support your service strategies, address seasonal demand, or deal with growth and expansion?
Premier BPO service providers rely on Playvox’s Agent Optimization Suite to deliver outstanding service to their clients. They are global service providers that support global brands and are experts in their respective vertical industries and service fields. Feature partner BPOs include:
At Sutherland, we deliver on customer expectations through agile, customized customer experience programs that serve multiple languages and verticals. Our goal is to solve pain points before they become problems through intelligent automation and data-informed decision-making. This approach enables proactive customer care and allows our clients to focus on their core competencies while we take care of everything else.
SupportNinja was created as an omnichannel solution for customer experience and back-office support. We started working with fast-growth technology companies in Silicon Valley and then expanded our client list to include nationalities around the world. Our service is vital to the core operations and functionality of consumer-focused apps, as well as software, e-commerce, and platform-based technology companies. SupportNinja now works behind the scenes, powering over 100 different brands.
Epik is your "turn-key" contact center solution providing the resources and tools to manage your customer interactions. It's easy to implement and molds to your business strategy as an extension of your enterprise. As a specialized Business Process Outsourcer with omnichannel cloud technology and significant field expertise, we literally transform your customer interaction capabilities overnight. Whether you need assistance with customer-facing queues or Adhoc special campaigns, Epik provides contact center services for all parts of your customers' life cycle and through every communication channel available in the market.
We’re adding integration and platform partners all the time… With our flexible API and comprehensive documentation, our teams can likely integrate new platforms with low impact on your resources and super fast turnaround times. Connect with us on the details.
We're expanding our ecosystem of value added partners across all service categories. Send us an email at partners@playvox.com and suggest some time to connect.
