Partnering for Success

When You Succeed, We Succeed

We are customer-obsessed, people-first, and proudly diverse. Join the Playvox Partner Program, and experience the difference when technology elevates human experience.

Service Operations Partner Ecosystem

  • Integrations to Leading CRM, CCaaS, and Customer Service Solutions
  • BPO/WFH Providers
  • System Integrators
  • Technology Alliance Partners
  • Resellers, Master Agents, and Referral Partners

Integrations

Out-of-the-Box integrations support popular platforms to share data and customer interactions across our Agent Optimization Suite. Integrations are included out-of-the-box and at no additional charge. Don’t see your platform vendor?  Talk to us.  We also provide a public API to support custom integrations.

Sample Technology Integrations

Performance Management Integrations

We support several options to pull KPI data into our Performance Management product for Agent / Team leader dashboards. Our customer specialists can work with you on best options for your business.

User Management / Single Sign On

We support several standard options to support single sign-on requirements.  User management from platforms of record and popular HR applications is possible using our public API.

Reporting / Analytics

Extending our out-of-the-box reporting, we partner with DOMO to provide advanced analytics for the Playvox platform. Our public API supports data sharing with other popular analytics platforms.

Partnering Options

We offer many ways to partner for success.

Master Agent

Playvox works with Master Agents and their Sub-Agents to identify and close new account opportunities in a revenue sharing model. Ongoing sales, training, and marketing support are provided to maximize your success.

Reseller

For companies with value-add services, Playvox offers a reseller model with enablement training for your sales and technical staff and field marketing assets to build a joint sales pipeline.

Referral

For companies and individuals looking to refer business leads to Playvox, we offer simple Referral Partner options that provide compensation for warm leads we convert to sales.

Alliance Partner

Playvox partners with leading Contact Center, CRM, and Customer Service vendors to provide integrated offerings to our mutual clients. With flexible partnering options, joint business planning, and enablement training, we deliver the formula for partner success.

BPO Service Providers

Looking for a trusted BPO service provider to support your service strategies, address seasonal demand, or deal with growth and expansion?  

Premier BPO service providers rely on Playvox’s Agent Optimization Suite to deliver outstanding service to their clients. They are global service providers that support global brands and are experts in their respective vertical industries and service fields. Feature partner BPOs include:

At Sutherland, we deliver on customer expectations through agile, customized customer experience programs that serve multiple languages and verticals. Our goal is to solve pain points before they become problems through intelligent automation and data-informed decision-making. This approach enables proactive customer care and allows our clients to focus on their core competencies while we take care of everything else.

SupportNinja was created as an omnichannel solution for customer experience and back-office support. We started working with fast-growth technology companies in Silicon Valley and then expanded our client list to include nationalities around the world. Our service is vital to the core operations and functionality of consumer-focused apps, as well as software, e-commerce, and platform-based technology companies. SupportNinja now works behind the scenes, powering over 100 different brands.

Epik is your "turn-key" contact center solution providing the resources and tools to manage your customer interactions. It's easy to implement and molds to your business strategy as an extension of your enterprise. As a specialized Business Process Outsourcer with omnichannel cloud technology and significant field expertise, we literally transform your customer interaction capabilities overnight. Whether you need assistance with customer-facing queues or Adhoc special campaigns, Epik provides contact center services for all parts of your customers' life cycle and through every communication channel available in the market.

Didn’t See your Vendor platform in our ecosystem?  

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We’re adding integration and platform partners all the time…  With our flexible API and comprehensive documentation, our teams can likely integrate new platforms with low impact on your resources and super fast turnaround times.  Connect with us on the details.

Want to become part of the Playvox trusted partner community?

We're expanding our ecosystem of value added partners across all service categories. Send us an email at partners@playvox.com and suggest some time to connect.

Playvox +1 (415) 854 - 3801 / sales@playvox.com
530 Lawrence Expy #905 Sunnyvale, CA 94085